Your privacy is important to us. We protect your personal data in accordance with the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR).
How and why we collect information from you?
We seek to acquire information about you when you contact us for further information about our products/services or franchise. This includes; by phone, email and via our website, and if you register to receive our newsletter.
Any data we store is only that which we have collected from you directly when you have contacted us for further information.
What type of information is collected from you?
Enquiry / contact forms
When you contact us about our products/services or franchise, we will request personal details such as your name, telephone number, email address & correspondence address. If you wish to take the application further we may ask for further details such as identification, your work history/experience, & financial status. We may also ask for your consent to seek information from third parties which supply information such as your right to work in the UK, criminal background checks, credit score etc.
When you request to receive our newsletter service we will request personal details such as your name & your email address.
How is your information used?
We may use your information to:
Respond to your enquiries
Carry out our obligations arising from any contracts entered into by you and us
Seek your views or comments on the services we provide
Notify you of changes to our service
Send you communications which you have requested and that may be of interest to you
How long do we keep your information?
If you purchase a franchise or service/product from us, then under UK tax law we are required to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it can be erased on your request, unless your request contradicts our statutory or contractual obligations.
Who has access to your information?
We will not sell or rent your personal information to any third parties.
In order to respond to your enquiries, and send you newsletters, we may need to pass your information onto third party service providers. We will only pass these third parties the simple data required. We maintain agreements with all third parties to ensure they do not pass this data on nor use it themselves for other purposes. We will remain the controller of your data and the third party provider will be processor of your data.
Restricting marketing communications
You can withdraw your consent for us to send you marketing at any time by clicking the ‘unsubscribe’ link in any electronic communication or by email to email@example.com or by writing to Cashbrokers, 66 Westgate, Grantham, NG31 6LA or by phone on 01476574998 .
How you can access, update and delete your information?
Accessing your data
You have the right to ask for a copy of the information we hold about you. You can request a copy of this data at any time by contacting us. We will, where possible supply your personal data within 30 days.
Updating your data
Your personal data probably changes all of the time, and the accuracy of your information is important to us. Therefore, if your details do change, or the information we hold becomes inaccurate or out of date, please let us know by contacting us and we will rectify your data.
Deleting your data
If you would like us to delete or erase your personal information from our systems, then where possible (if not required for statutory or contractual requirements) we will do so within 30 days and provide confirmation that your data has been removed from our systems. To request that your personal data is erased from our systems, please contact us directly.
Transferring your information outside of Europe
We store your data within the EEA. In order to complete some forms of communications or service delivery, we may need to pass your information to service suppliers who are registered outside the European Union (“EU”). By submitting your personal data, you’re agreeing to this transfer, storing or processing. When transferring your information outside of the EU, we take steps to ensure that your privacy rights continue to be protected.
Our website is protected by SSL encryption and our email systems by SSL encryption, industry standard anti-virus and firewall systems. Once we receive your information, we make our best effort to ensure its security on our systems. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In the unlikely event of our systems and your data being breached, then we will notify you within at least 30 days including full details of what parts of your personal data have been compromised.
If at any point you wish to raise a complaint about how we have handled your personal data, then please contact us directly. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
Service/product applications and agreements
This explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR) if you apply to use one of our services/products or enter into an agreement with us.
We may collect information about you:
• as part of your transaction application and for the purposes of managing your agreement
• from you, from public records and from third parties with your consent
• this may include your name, address, date of birth, contact details, employment information, credit record and your agreement history
We use your information to:
• communicate with you by telephone, email, SMS, private social media platforms, or post using the contact details you have provided
• manage your account
• prevent fraud and money laundering
We may use your data for the above purposes to fulfil our legitimate interest of managing our legal agreement with you and where otherwise required to comply with our legal and regulatory obligations and where permitted by the GDPR. If you do not provide us with your personal information, we will not be able to do business with you.
We may also use your information for other purposes.
We may share your information with:
• third parties to which we transfer, charge or assign your agreement or which provide services for us
• law enforcement agencies or regulatory bodies where we are required to do so by law
We store your information:
• within the European Economic Area (EEA)
• if we transfer data outside the EEA we will ensure that before we do so, there is adequate protection in place to ensure the security of your data.
We keep your information:
• for as long as it is needed to manage your account and for a maximum of six years unless a longer period is required by law
You have the right to:
• access the information we hold about you
• ask us to make any changes to your information to make sure it is accurate and up to date
• ask us to stop or limit our use of or to delete your information (we are not obliged to do this in relation to information we need as part of our contractual relationship)
• receive your information in a format that suits you
• transfer your information to a third party
If you have question, want to exercise your rights or make a complaint, please contact us.
If we cannot resolve your complaint, you may contact the Financial Ombudsman Service at:
Financial Ombudsman Service
Tel: 08000 234 567
You also have the right to complain about the use of your personal data to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. www.ico.org.uk.
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Cashbrokers (Grantham) Ltd and its franchisees are authorised and regulated by the Financial Conduct Authority (The FCA). Cashbrokers (Grantham ) Ltd (the franchisor) registration number is 579347. Cashbrokers franchisees are authorised and regulated by the FCA within their own right. You may find their authorisation number by clicking onto the franchise’s individual webpage via this link http://www.cashbrokers.co.uk/find-a-store.html
The franchisors and franchisees FCA authorisation and regulation is limited to the provision of Pawnbroking, and excludes all other services offered by Cashbrokers.