BRITAIN'S largest family-owned Pawnbrokers, Multi award winning franchise
Cash lent on valuables for
up to 6 months
Raise some cash
for up to 28 days
Best rates guaranteed
No minimum spend
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MAKING A COMPLAINT ABOUT CASHBROKERS
At Cashbrokers we strive to offer you a high quality service. We are members of the National Pawnbrokers association and the BCCA and follow their codes of practice. However if you feel we have done something wrong then please follow our complaints procedure as below. Our processes comply with the Alternative Dispute Resolution Directive.
MAKING A COMPLAINT
Please contact the manager of the shop you dealt with about your dissatisfaction. They will seek to reach a resolution with you in an amicable, collaborative spirit. Contact details for our branches can be found at www.cashbrokers.co.uk. Should you wish to make your complaint directly to the Cashbrokers franchisor and head office please contact us on.
• Email: firstname.lastname@example.org
• Telephone: 01476 574998
• Write to: 66 Westgate, Grantham, NG31 6LA
What we will do
We will acknowledge and record your complaint and try to resolve it by the end of the next working day. But some complaints may take longer to resolve and we will then write to you to:
• Let you know we're investigating your complaint and when you may expect to hear from us.
• Give you a contact number should you need to contact us.
OUR FINAL RESPONSE
Although regulations allow us 8 weeks to resolve customer complaints, we're committed to resolving them as soon as possible. We'll keep you informed of our progress throughout.
Once we've thoroughly looked into your complaint, we'll send you our Final Response. This will tell you what we found out, our decision and if applicable, what we plan to do.
If you are unhappy with our decision and wish to take it further, you may ask the Financial Ombudsman Service (FOS) to review your complaint. This is a free, independent service for resolving disputes.
You may refer your complaint to the FOS at any time, but they will need our agreement to investigate complaints where:
• We haven't had the opportunity to put things right.
• We have not exceeded the 56-day timescale and have not yet issued our Final Response letter.
If you decide to refer your complaint to the FOS after we have issued our Final Response, you should do so within 6 months of the date on our Final Response letter.
Telephone UK: 0300 123 91 23
Telephone Abroad: +44 20 7964 1000
Financial Ombudsman Service
London, E14 9SR
Cashbrokers and its franchisees are authorised and regulated by the Financial Conduct Authority, Registration Number 572870. This authorisation and regulation is limited to the provision of Pawnbroking, and excludes all other services offered by Cashbrokers.
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Copyright 2014 | Authorised and regulated by the Financial Conduct Authority, Registration Number 572870.
This authorisation and regulation is limited to the provision of Pawnbroking, and excludes all other services offered by Arilator Finance Limited t/as Cashbrokers. Arilator Finance Ltd registered in England & Wales: 66 Westgate, Grantham, Lincs, NG31 6LA Company Number: 06889637.